Shipping Policy
Our goal is to deliver your order as quickly and safely as possible.
Free Shipping
All orders placed on Petoopet include free shipping, with no additional costs. However, for certain international destinations (particularly countries with complex logistics or customs conditions), additional shipping fees may apply. Any applicable charges will be clearly displayed at checkout before completing your purchase.
Order Processing Time
Orders are processed within 2-4 business days after payment confirmation (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped.
Estimated Delivery Times
Under normal conditions, delivery takes approximately 7-10 businessdays from the shipping date. Estimated total time (processing + shipping): 9-14 business days. However, during periods of high demand or temporary stockadjustments, shipments may experience an additional delay of up to 7business days. All delivery times are estimates and not guaranteed, and may vary dueto factors beyond our control, including logistics, carrier delays,customs processing, weather conditions, or other unforeseencircumstances.
Tracking Information
When available, you will receive a tracking number via email once yourorder has been shipped. Please allow 24-72 hours for tracking updates to become visible in thecarrier's system.
Customs, Duties & Taxes(International Orders)
For international shipments, any applicable customs duties, taxes, orimport fees required by local authorities are the responsibility of the customer. Ketoopet has no control over these charges and cannot predict their amount.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned due to an incorrect or incomplete address,additional shipping fees may be required to resend the package.
Delays or Delivery Issues
Delivery times are not guaranteed and may be affected by externalfactors such as logistics issues, high demand, or circumstances beyondour control. If your order has not arrived within the estimated timeframe, please contact us with your order number. We will do our best to assist you and investigate the status of yourshipment.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within48 hours of delivery, including clear photos of the product andpackaging. We will evaluate the case and provide an appropriate solution inaccordance with our Refund Policy.